BUILT FOR UK LOCAL SERVICE BUSINESSES
Stop Losing Customers to Missed Calls. Get More Bookings & Google Reviews on Autopilot.
We help you look after your customers, keep your paperwork organised and grow your business, with simple systems we set up and manage for you. Your own AI assistant, like our Hana, can answer calls while you're on the tools.
- Setup done for you
- Keep your phone number
- Simple monthly billing
- Live in as little as 72 hours
- Job booked in your diary: Wed, 9:00am
- Confirmation text sent to the customer
- Job details texted to you
You can't answer the phone with your hands in a boiler.
The missed call
A customer rings while you're on a job. You can't pick up, so they ring the next name on Google.
THE COSTThe job, and the paying customer.
The review gap
You do great work but forget to ask for reviews. Firms with more reviews tend to get picked first on Google Maps.
THE COSTFewer enquiries.
Phone tag
Back-and-forth calls and texts to find a time. People lose interest or forget.
THE COSTYour evenings.
Scattered messages
Texts, WhatsApp, Facebook, Instagram and voicemails all in different places.
THE COSTEnquiries that never get a reply.
An assistant that works while you do.
Answers every call
Picks up calls, website chats and texts 24/7 in a friendly voice, and texts back anyone you miss.
Books the job
Puts appointments straight into your diary and sends reminders, so fewer people forget you're coming.
Handles the admin
Follows up quotes, chases unpaid invoices and keeps every customer in one simple list.
Grows your reviews
Asks every customer for a Google review after the job, with a one-tap link that makes it easy.
Everything that comes with it, in plain English.
Your own AI phone assistant
Answers calls you can't get to, in a natural voice, using your business details.
Every caller gets an answer, even at 9pm.
Missed-call text back
If a call is missed, the caller gets a friendly text within seconds.
Callers talk to you instead of ringing a competitor.
Google review requests
After each job, customers get a text with a one-tap review link.
A steady flow of new reviews without the awkward ask.
Online booking and reminders
Customers pick a time on your website; reminders go out before the visit.
A fuller diary and fewer no-shows.
One inbox on your phone
Calls, texts, website chat and email for your business in one app. WhatsApp can be added separately.
No message gets lost.
Website chat that continues by text
A visitor asks a question on your site and the reply goes to their phone.
You keep the conversation after they close the page.
Approved document templates
Branded quote and paperwork templates using your own approved wording and prices.
Less retyping, more consistent paperwork.
Quote and invoice follow-ups
Automatic polite reminders for unanswered quotes and unpaid invoices.
More quotes turn into jobs, fewer late payments.
Meet Hana. Get an assistant like her for your business.
What an assistant like Hana does for you
- Answers calls as your business, using your approved answers
- Takes the caller's details and reason for calling
- Books your approved appointment types, or arranges a callback
- Sends you a summary and flags anything that needs you
One system instead of a dozen loose ends.
| The old way | With Honeycomb Studio | |
|---|---|---|
| Your tools | Several separate apps and subscriptions to juggle | One system and one app on your phone |
| Missed calls | Lost to a local competitor | Answered or texted back in seconds |
| Asking for reviews | Awkward, inconsistent, easily forgotten | Sent automatically after every job |
| Booking appointments | Phone calls, voicemails and back-and-forth texts | Customers book themselves, with reminders sent for you |
Three steps. Zero tech headaches.
A 15-minute chat
We look at how you get enquiries now, your Google listing and where calls and messages get missed.
We build and set it all up
Your assistant, booking calendar, texts and review requests, set up for your business. Usually live within 72 hours of getting your details.
Download the app and switch it on
New bookings and messages come to your phone. We keep it running and improve it.
Work out what you're missing.
That could be around £– a month in potential enquiry value.
Illustrative only: missed calls per week × average job value × assumed non-return rate × 4.33 weeks. Not every enquiry becomes a job.
Busy on a job? Keep the next opportunity within reach.
Make it easy for callers to leave their details, so you can follow up when you’re free.
Built for sole traders and small trade businesses.
Plumbers & drainage
Calls come in mid-job, quotes get written at night and finished jobs rarely turn into reviews.
Usually start with Office EssentialsHeating & gas engineers
Customer and boiler details are scattered, service dates slip and replacement quotes need chasing.
Usually start with Office EssentialsElectricians
Requests arrive half-complete, the same questions get asked twice and estimates go unchased.
Usually start with Office EssentialsNo staff or vans needed to qualify. Locksmiths and other local services can use the same setup. Ask us.
More genuine Google reviews, without the awkward ask.
Most people choose a tradesperson by their Google stars. After every job, your customer gets a friendly text with a one-tap link to leave a review. We also help you reply to every review, good or bad, so new customers can see you care.
Ask every customer, reply to every review.
Text sent 2 hours after the job
Hi Sarah, thanks for choosing [Your business name] today. If you were happy with the work, a quick Google review would really help us. It takes 30 seconds: [your review link]
Rang on a Sunday about a leaking pipe and got a text back straight away. Booked in for Monday morning, arrived on time, explained everything and left the place spotless. Fair price too. Will definitely use Green Lane Plumbing again.
Sarah M. · Sample Google review for a made-up business
Pick the help your business needs.
Every package is set up and managed for your own business: your enquiries, your customers, your prices. The same packages work for:
- Plumbers
- Drainage specialists
- Heating & gas engineers
- Electricians
- Sole traders
- Entrepreneurs
- Other local businesses
Less evening admin. Better care for your customers.
Keep your own enquiries, quotes, invoices and reviews organised while you get on with the work.
One business · Up to two users · Monthly billing, or 10% off when paid yearly · Setup charged once · Prices exclude VAT where applicable. Included usage resets each month. The AI voice assistant is optional.
Your AI assistant answers for your business and passes enquiries back to you. You approve the work, prices and appointments. Honeycomb looks after the setup and the support included in your plan.
What does paperwork support include?
Office Essentials adds an online booking calendar with reminders, automatic quote follow-ups, two branded templates for quotes and invoices, a job progress board and card deposits. You supply and approve job details, prices and documents. AI Customer Assistant adds routine call handling; it does not replace your technical judgement.
Growth & Office Support includes two scheduled hours a month, shared across the customer campaign, Google profile updates, routine admin help and a 30-minute review. It's a set amount of support, not a full-time assistant. Bookkeeping, technical certificates, automatic document reading and custom connections are quoted separately.
Included usage, support and extras
Extra usage: £0.35 per inbound UK AI minute and £0.12 per outbound UK text (SMS segment). Longer texts use more segments. Extra emails are £5 per 1,000, with your approval. We agree a spending cap and a fallback to your own phone or message-taking during setup.
Human support is scheduled during UK business hours. A multi-page website, a WhatsApp inbox connection, paid advertising, complex integrations and extra human work are quoted separately. (Reputation & Lead Capture includes a 1-page Smart Website.) Your contract, cancellation and number-ownership terms are given to you in writing before you buy.
How do review requests and follow-ups work?
After you confirm a job or service is complete, every eligible customer is invited to leave honest feedback. We never filter for happy customers or promise five-star reviews. Payment reminders stop when a payment or dispute is recorded, and follow-up messages respect each customer's permissions and opt-outs.
What would make a plan worthwhile?
Use the profit you keep from each extra job after direct costs. Saved time is not counted as cash.
Already using a CRM or trade software? Keep it.
You don't need to replace the tools that run your day. Our tools work alongside them, at the front of your business, catching the calls and enquiries that ordinary software misses.
- Jobber
- ServiceM8
- Tradify
- Fergus
- Fresha
- HubSpot
Calls answered when you can't
Day or night, or the hours you choose, your AI assistant picks up when you're busy or the line is engaged. It answers common questions, finds out what the job is and takes the caller's details.
Instant replies to new enquiries
New enquiries get a friendly text within seconds, so customers don't ring someone else while they wait. WhatsApp replies are available as an add-on.
Quotes chased for you
Polite follow-ups go out on quotes that haven't been accepted yet, so fewer jobs quietly slip away.
Details passed into your software
New enquiries and confirmed bookings can be sent straight into the software you already use, where it allows a connection.
Your current way of working stays as it is. We simply add a front desk that's always ready.
Looking for a tailored integration? Request a custom integration quoteEvery connection is checked and quoted for your setup before we start. Software names are trademarks of their owners; Honeycomb Studio isn't affiliated with them.
We run real businesses too.
Honeycomb isn't a faceless tech company. We run our own online brands, so we use these same tools every day. We only set up what actually saves you time and brings in work.
UK based
Talk to a real person, in plain English.
Done for you
We set it up, test it and look after it.
You stay in control
You decide what it says and when it hands over to you.
One simple app
Calls, texts, bookings and reviews on your phone.
Straight answers.
Will it sound like a robot?
No. It speaks naturally, uses your business name and only says what you've approved. Book a call and hear it for yourself.
What if it doesn't know the answer?
It takes a message, tells the customer you'll call back and texts you the details straight away.
Do I need to be good with computers?
Not at all. We do the setup. You just get texts and use one simple app on your phone.
Can I keep my phone number?
Yes. Calls you can't get to are passed to your assistant, so customers ring the same number as always.
How long does setup take?
Usually within 72 hours of us receiving your details, depending on the package.
Am I tied into a contract?
Plans are billed monthly, with no long-term contract: cancel any time with 30 days' notice. The setup fee is paid once, upfront. Pay yearly and get 10% off the monthly fees (setup fee excluded). Your full cancellation, renewal and data-export terms are given to you in writing before you buy.
Does it work with WhatsApp and Facebook messages?
Calls, texts, website chat and email come into one app as standard. WhatsApp and other channels can be connected as a separately quoted extra.
Do I need staff or several vans?
No. Our packages are designed for sole traders and small owner-managed businesses. Your customer records, assistant and approved answers are kept separate from every other Honeycomb client.
Do I need a new website?
Not necessarily. Reputation & Lead Capture includes a 1-page Smart Website. If you already have a site, we put the new page on a separate address such as quote.yourbusiness.co.uk and your main site and email stay exactly as they are.
What happens to my customers' details?
They're stored securely and only used to run your bookings and messages. See our privacy policy.
Get your evenings back.
Book a free 15-minute call. We'll show you the assistant answering a call for a business like yours, and tell you honestly if it's worth it for you.
No pressure, no hard sell.